Customer Service


Shipping & Delivery
While our preferred carrier is UPS, we reserve the right to change shipping carriers when necessary in order to preserve discount levels, meet delivery expectations, or in other reasonable circumstances. Shipping times are generally based on business days and begin on the ship date. We do not require signatures on deliveries by default. If you are not generally at home to receive packages, we suggest you call to ask for signature required service. All orders are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. While we do strive to ship all items on the same day they are ordered, this sometimes can not be achieved. When time is a critical factor in your order, please call us toll free at 1-888-9-RCBOCA to confirm stock levels and shipping times.


APO Shipping
We are happy to support our military service members by offering shipping to APO/FPO addresses. Military addresses are only served by USPS so simply choose USPS Priority Mail as your shipping method. Unfortunately flammable materials can not be shipped to APO and FPO addresses so please do not order fuel, aerosol sprays or other flammable materials.


International Shipping
We will ship anywhere in the world! If you are shipping outside the US or are using a credit card with a non-US billing address, simply choose International Checkout from your cart.



Privacy & Security
RC Boca Hobbies, Inc. is the sole owner of information collected on this site. We will not sell, share, or rent this information to any parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, and e-mail address. We do not store credit card numbers. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. Your contact information will be used for the delivery of store information and promos. All email lists are fully opt-out at any time. We do not sell or rent our email list to any third parties.

RCBoca.com respects your privacy. We will not under any circumstances sell or release your personal information. All of the information obtained from our web site will be used for internal purposes only. The exception to this rule is in the case of fraud. Information from fraudulent orders is shared with law enforcement and anti-fraud services.


Returns & Cancellations
Returns are accepted within 30 days provided the items are in their sealed original packaging and are unused and undamaged. Returns for refund will be subject to a 10% restocking fee. All returns must have an RMA number. Please contact us to receive an RMA number before shipping any return back to us. Returns arriving without an RMA will not be accepted. Please call us at 954-570-8114 to obtain your RMA. Returns should be shipped with signature verification to ensure your item is returned securely.

You may request a cancellation of your order, provided your order has not already been processed and shipped. Please call during our business hours listed here to cancel your order. If your account has already been charged, you will receive a credit back to your account within approximately 1-2 business days. Please never request cancel order via Email as we may not receive it in time.

Our address for returns is:
RC Boca Hobbies
109 W Hillsboro Blvd
Deerfield Beach, FL 33441


Colors, Options and Availability
While we do strive to meet all color and option preferences, in some cases we can not. We will never substitute any non-cosmetic option without notifying you. If your choice of color or other option on your order is a priority it is always best to call us toll free at 1-888-9-RCBOCA to confirm your order. RC Boca Hobbies reserves the right to limit order quantities based on availability of items.


Sales Tax
Customers in Florida will be charged a state sales tax of 6%. All other orders will not be subject to sales tax.


Errors & Omissions
RCBoca.com strives to be as accurate as possible in our information. However, occasional errors may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing, or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical, or any other error, RCBoca.com at its sole discretion shall have the right to refuse or cancel any order for that product and immediately amend, correct, or remove the inaccurate information. Moreover, all links on RCBoca.com are intended only to provide visitors with assistance finding additional information and professional opinion; however, due to the fast pace of the industry, complex nature and personal subjective experiences, reviews can become outdated or less accurate over time or even at inception and should therefore never be the sole determinate in a purchasing decision, or, most importantly, a substitute for doing one's own product research.


Limitation of Liability
WARNING: Many products offered for sale at RCBoca.com have the ability to harm or kill if used improperly or carelessly. Products are to be used as directed by the manufacturer and should always be used with adult supervision.

IN ALL CIRCUMSTANCES RC BOCA HOBBIES INC.'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. RC BOCA HOBBIES INC. SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. RC BOCA HOBBIES INC. SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT RC BOCA HOBBIES INC. IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
 
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